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Refunds & Returns Policy – Patchcrafts.com
At Patchcrafts.com, we are committed to customer satisfaction and high-quality embroidered patches. If you are not completely satisfied with your purchase, please review our Refunds & Returns Policy below for details on how we handle refunds, returns, and exchanges.
✅ Return Eligibility
We accept returns and exchanges on physical embroidered patches only if they are defective or damaged upon delivery.
💵 Refund Process
If you return an eligible item:
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Once your returned item is received and inspected, we will notify you via email.
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If approved, your refund will be processed and a credit will be issued to your original method of payment within a few business days.
⏳ Late or Missing Refunds
If you haven’t received your refund:
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Check your bank account or credit card statement.
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Contact your bank or card provider — processing times can vary.
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If you still have not received your refund, please email us at sales@patchcrafts.com.
🔁 Exchanges
We replace items only if they are damaged or defective. To exchange an item:
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Email: sales@patchcrafts.com
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Return Address:
E.M.B. Lanka (PVT) Ltd
133/10, School Lane, Halpita, Polgasowita,
Sri Lanka, 10230
🎁 Gifts
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If your item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the value of your return.
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If the gift was sent to the purchaser first and later given to you, the refund will be issued to the original purchaser.
📦 Return Shipping Instructions
To return a product, send it to:
E.M.B. Lanka (PVT) Ltd
133/10, School Lane, Halpita, Polgasowita,
Sri Lanka, 10230
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Customers are responsible for return shipping costs.
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Shipping fees are non-refundable.
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If a refund is issued, the return shipping fee will be deducted from your refund.
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We recommend using a trackable shipping method or shipping insurance, especially for high-value returns.
🚚 Shipping Methods & Costs
We offer several shipping options for embroidery patch orders:
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Registered Post (with Tracking) – $4.50
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Free Shipping – No tracking available
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Local Pickup – Free
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Air Parcel (10–20 business days) – $20.00
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Express Mail Service – EMS (7–14 business days) – $30.00
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UPS Worldwide Expedited® (4–5 business days) – $35.00
Update 18-09-2025
Us Shipping to the United States
At present, Sri Lanka Post does not accept shipments to the United States due to system and tax issues.
But don’t worry — we’ve got you covered ✅
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For now, all USA orders will be shipped via DHL, FedEx, or UPS.
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These are fast, trackable, and secure courier options.
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Shipping costs may be slightly higher compared to regular post.
👉 Good news: Once Sri Lanka Post resumes service to the USA, we will once again offer free and low-cost shipping options for our American customers.
🌐 Other Countries
Orders to all other supported countries are shipped using Sri Lanka Post Registered Airmail or Express Courier Services, depending on your preference at checkout.
📩 Need Help?
If you have any questions regarding embroidery patch returns, shipping, or order support, contact our team:
📧 sales@patchcrafts.com
