Refunds & Returns Policy – Patchcrafts.com

At Patchcrafts.com, we are committed to customer satisfaction and high-quality embroidered patches. If you are not completely satisfied with your purchase, please review our Refunds & Returns Policy below for details on how we handle refunds, returns, and exchanges.

✅ Return Eligibility

We accept returns and exchanges on physical embroidered patches only if they are defective or damaged upon delivery.

• Sale items are not eligible for refunds.

• Digital embroidery design files (downloadable items) are non-refundable due to the nature of the product.

💵 Refund Process

If you return an eligible item:

1. Once your returned item is received and inspected, we will notify you via email.

2. If approved, your refund will be processed and a credit will be issued to your original method of payment within a few business days.

⏳ Late or Missing Refunds

If you haven’t received your refund:

1. Check your bank account or credit card statement.

2. Contact your bank or card provider — processing times can vary.

3. If you still have not received your refund, please email us at sales@patchcrafts.com.

🔁 Exchanges

We replace items only if they are damaged or defective. To exchange an item:

• Email: sales@patchcrafts.com

• Return Address:
  E.M.B. Lanka (PVT) Ltd
  133/10, School Lane, Halpita, Polgasowita,
  Sri Lanka, 10230

🎁 Gifts

• If your item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the value of your return.

• If the gift was sent to the purchaser first and later given to you, the refund will be issued to the original purchaser.

📦 Return Shipping Instructions

To return a product, send it to:
E.M.B. Lanka (PVT) Ltd
133/10, School Lane, Halpita, Polgasowita,
Sri Lanka, 10230

• Customers are responsible for return shipping costs.

• Shipping fees are non-refundable.

• If a refund is issued, the return shipping fee will be deducted from your refund.

• We recommend using a trackable shipping method or shipping insurance, especially for high-value returns.

🚚 Shipping Methods & Costs

We offer several shipping options for embroidery patch orders:

• Registered Post (with Tracking) – $4.50

• Free Shipping – No tracking available

• Local Pickup – Free

• Air Parcel (10–20 business days) – $20.00

• Express Mail Service – EMS (7–14 business days) – $30.00

• UPS Worldwide Expedited® (4–5 business days) – $35.00

Update 18-09-2025

Us Shipping to the United States

At present, Sri Lanka Post does not accept shipments to the United States due to system and tax issues.

But don’t worry — we’ve got you covered ✅

• For now, all USA orders will be shipped via DHL, FedEx, or UPS.

• These are fast, trackable, and secure courier options.

• Shipping costs may be slightly higher compared to regular post.

👉 Good news: Once Sri Lanka Post resumes service to the USA, we will once again offer free and low-cost shipping options for our American customers.

🌐 Other Countries

Orders to all other supported countries are shipped using Sri Lanka Post Registered Airmail or Express Courier Services, depending on your preference at checkout.

📩 Need Help?

If you have any questions regarding embroidery patch returns, shipping, or order support, contact our team:

📧 sales@patchcrafts.com