Address
E.M.B. Lanka (PVT) Ltd, 133/10, School Lane, Halpita, Polgasowita, Sri Lanka. 10230
Phone Number
E-mail Address
Business Hours
Mon - Sun / 9:00AM - 8:00PM
Send a Message
Frequent Asked Questions
How to Pay with PayPal ?
Yethum2025-10-17T05:02:40+00:00At Patchcrafts, we want to make your shopping experience as smooth and secure as possible. Whether you’re ordering your favorite embroidered patches or digital embroidery designs, we offer flexible payment options that work for you — including PayPal and Stripe.
In this guide, we’ll show you how to pay using PayPal through Stripe, ensuring your transaction is completed safely and conveniently.
🧭 What Are PayPal and Stripe?
Before we begin, let’s quickly understand the two platforms:
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PayPal is one of the most trusted digital wallets worldwide. It allows you to make payments without sharing your card details directly with the seller.
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Stripe is a secure online payment gateway that enables businesses (like Patchcrafts) to process credit cards, debit cards, and digital wallet payments — including PayPal in some regions.
Both are reliable, PCI-compliant, and designed to protect your personal and financial data.
🔄 Why Pay with PayPal Through Stripe?
At Patchcrafts, we use Stripe to handle all our payments. Stripe supports various payment methods, including PayPal-linked cards and PayPal balance transactions (in supported regions).
This setup ensures:
✅ Fast, seamless checkout
✅ Bank-level security
✅ Support for global currencies
✅ No hidden fees
Even if you prefer PayPal, you can still complete your payment smoothly through our Stripe system.
🪡 Step-by-Step: How to Pay with PayPal via Stripe on Patchcrafts
Follow these simple steps:
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Add your items to the cart
Browse through our exclusive embroidery patches and click “Add to Cart” on the designs you love. -
Proceed to Checkout
Once you’re ready, click the “Checkout” button at the top of the page. -
Select Stripe as your payment method
On the payment page, choose “Stripe” — this is our secure payment processor. -
Enter your PayPal-linked card details
If your PayPal account is linked to a credit or debit card, you can use the same card details here to complete payment via Stripe. -
Alternatively, use PayPal balance (if supported)
In some regions, Stripe will redirect you to PayPal for direct payment authorization. -
Confirm your payment
Once your transaction is successful, you’ll receive a confirmation email from Patchcrafts — and your digital downloads or patch order will be ready to go!
💬 Still Prefer Paying Directly with PayPal?
No problem!
If you wish to pay directly through PayPal, simply contact our support team at sales@patchcrafts.com, and we’ll send you a secure PayPal invoice for your order.
🧵 Secure Shopping at Patchcrafts
At Patchcrafts, we’ve spent over 20 years perfecting our craft — and that includes ensuring your online shopping experience is as reliable as our embroidery.
Every payment made through Stripe or PayPal is encrypted and verified, giving you peace of mind every time you buy from us.
🔐 Payment Security You Can Trust
Whether you’re using:
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PayPal
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Visa / MasterCard
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American Express
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or other supported methods
All transactions at Patchcrafts.com are handled through Stripe’s advanced encryption technology. We never store your card details, and your privacy is always protected.
FAQ
Yethum2025-02-08T04:08:56+00:00PatchCrafts.com - Frequently Asked Questions (FAQ)
1. What is PatchCrafts? PatchCrafts is a leading provider of high-quality embroidery patch designs. With over 20 years of experience in the Sri Lankan market, we are now expanding to offer our premium products and services to customers worldwide.
2. What types of embroidery patches do you offer? We offer a wide range of patches, including but not limited to:
- Custom embroidery patches
- Iron-on patches
- Sew-on patches
- Velcro-backed patches
- Embroidered logo patches
- Personalized name patches
3. How can I place an order? To place an order, simply visit our website at www.patchcrafts.com and browse our collection or request a custom design through the contact form.
4. Can I request a custom patch design? Yes! We specialize in creating custom patch designs tailored to your specific needs. Just provide your design, logo, or idea through our custom order form, and we'll handle the rest.
5. What file formats do you accept for custom designs? We accept most common file formats, including JPEG, PNG, PDF, AI, and EPS. If you're unsure about your file format, feel free to contact us for assistance.
6. What is the minimum order quantity for custom patches? Our minimum order quantity for custom patches is [insert minimum quantity, e.g., 50 pieces]. However, we strive to accommodate small orders when possible.
7. How long does it take to produce and ship an order? Production time depends on the complexity of the design and the order size. Typically, production takes [insert time frame, e.g., 7-10 business days]. Shipping times will vary based on your location.
8. What shipping options do you offer? We offer both domestic and international shipping options through trusted carriers. Expedited shipping is also available upon request.
9. What are your payment options? We accept a variety of payment methods, including credit/debit cards, PayPal, and bank transfers.
10. What is your return policy? Due to the customized nature of our products, we generally do not accept returns. However, if there is a defect or issue with your order, please contact us within [insert time frame, e.g., 7 days] for resolution.
11. How do I apply iron-on patches? To apply an iron-on patch, follow these simple steps:
- Preheat your iron to the appropriate setting (usually medium-high without steam).
- Place the patch on your desired fabric.
- Cover the patch with a thin cloth or parchment paper.
- Press the iron firmly over the patch for 20-30 seconds.
- Allow the patch to cool before checking adherence.
12. Do you ship internationally? Yes, we ship our products worldwide. Shipping fees and delivery times will vary based on the destination.
13. How can I contact customer support? You can reach our customer support team by emailing [insert email address], calling [insert phone number], or using the contact form on our website.
14. Do you offer wholesale pricing? Yes, we provide competitive pricing for bulk orders. Please contact us for a quote if you're interested in wholesale purchasing.
15. Are your patches washable? Yes, our patches are made with high-quality, durable materials and are washable. However, we recommend turning garments inside out and using a gentle wash cycle to maintain their longevity.
We hope this FAQ answers your questions. If you need further assistance, please don't hesitate to reach out to us at [insert contact information].
Do I have to pay for return shipping?
Yethum2025-02-05T12:54:46+00:00Yes, in most cases, return shipping is the responsibility of the customer unless the item is faulty or damaged. We recommend using a trackable shipping service for returns to ensure it reaches us safely. Please refer to our return policy for more specific information on return shipping.
Are there any items that cannot be returned?
Yethum2025-02-05T12:55:28+00:00Yes, some items may not be eligible for return. Typically, custom or personalized embroidery patches that have been specifically made to order are non-returnable. Additionally, items that have been used or damaged may not be accepted for return. Please check our return policy for specific details regarding returns and exclusions.
How do I initiate a return?
Yethum2025-02-05T12:56:32+00:00To initiate a return, please follow these steps:
- Contact Us: Reach out to our customer service team via email or our contact form within the return window specified in our return policy.
- Provide Details: Include your order number, the item you wish to return, and the reason for the return.
- Return Instructions: Our team will provide you with instructions on how to return the item, including the return address and any further steps to complete the process.
- Ship the Item: Once you have received the return instructions, package the item securely and ship it back to us using a trackable shipping service.
Be sure to keep your proof of return shipping for reference. For more details, check our return policy or contact us for assistance.