Our return policy is designed to ensure customer satisfaction while maintaining fairness for both parties. Here’s a general overview:
- Eligibility for Returns:
- Items must be returned within 14-30 days of receipt.
- Items must be unused, in original condition, and in the original packaging.
- Custom or personalized embroidery patches are generally non-returnable unless faulty or damaged.
- Return Process:
- Contact our customer service team to initiate the return.
- Provide your order number and reason for the return.
- Follow the return instructions provided by our team.
- Return Shipping:
- Return shipping is the responsibility of the customer unless the item is defective or damaged upon arrival.
- We recommend using a trackable shipping service for returns.
- Refunds or Exchanges:
- Once we receive the returned item and verify its condition, we will process your refund or exchange.
- Refunds will be issued to the original payment method.
For more detailed information or specific inquiries, please refer to the return policy on our website or contact our customer service team.