Do I have to pay for return shipping?
Yes, in most cases, return shipping is the responsibility of the customer unless the item is faulty or damaged. We recommend using a trackable shipping service for returns to ensure it reaches us safely. Please refer to our return policy for more specific information on return shipping.
Are there any items that cannot be returned?
Yes, some items may not be eligible for return. Typically, custom or personalized embroidery patches that have been specifically made to order are non-returnable. Additionally, items that have been used or damaged may not be accepted for return. Please check our return policy for specific details regarding returns and exclusions.
How do I initiate a return?
To initiate a return, please follow these steps:
- Contact Us: Reach out to our customer service team via email or our contact form within the return window specified in our return policy.
- Provide Details: Include your order number, the item you wish to return, and the reason for the return.
- Return Instructions: Our team will provide you with instructions on how to return the item, including the return address and any further steps to complete the process.
- Ship the Item: Once you have received the return instructions, package the item securely and ship it back to us using a trackable shipping service.
Be sure to keep your proof of return shipping for reference. For more details, check our return policy or contact us for assistance.
What is your return policy?
Our return policy is designed to ensure customer satisfaction while maintaining fairness for both parties. Here's a general overview:
- Eligibility for Returns:
- Items must be returned within 14-30 days of receipt.
- Items must be unused, in original condition, and in the original packaging.
- Custom or personalized embroidery patches are generally non-returnable unless faulty or damaged.
- Return Process:
- Contact our customer service team to initiate the return.
- Provide your order number and reason for the return.
- Follow the return instructions provided by our team.
- Return Shipping:
- Return shipping is the responsibility of the customer unless the item is defective or damaged upon arrival.
- We recommend using a trackable shipping service for returns.
- Refunds or Exchanges:
- Once we receive the returned item and verify its condition, we will process your refund or exchange.
- Refunds will be issued to the original payment method.
For more detailed information or specific inquiries, please refer to the return policy on our website or contact our customer service team.