Privacy Policy

Last Updated: June 2026

At Patchcrafts.com, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or place an order.

By using Patchcrafts.com, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following information when you use our website:

Personal Information

• Name

• Billing address

• Shipping address

• Email address

• Phone number

• Payment-related information

• Order history

• Customer support communications

Technical Information

• IP address

• Browser type and version

• Device information

• Operating system

• Pages visited

• Referring website information

• Website usage data

How We Use Your Information

We use the information we collect to:

• Process and fulfill orders

• Deliver products and services

• Communicate about your orders

• Provide customer support

• Improve our website and services

• Prevent fraud and unauthorized transactions

• Comply with legal obligations

• Send marketing communications where permitted by law

Payment Processing

Payments on Patchcrafts.com may be processed through secure third-party payment providers.

We do not store complete credit card or payment card information on our servers.

Payment providers may collect and process payment information according to their own privacy policies.

Cookies

Patchcrafts.com uses cookies and similar technologies to improve user experience and website functionality.

Cookies may be used to:

• Remember user preferences

• Maintain shopping cart functionality

• Analyze website traffic

• Improve website performance

• Deliver relevant advertising

Users can manage or disable cookies through their browser settings. Disabling cookies may affect certain website features.

Analytics and Advertising

We may use third-party analytics and advertising services to understand website usage and improve marketing performance.

These services may collect information such as:

• IP address

• Device information

• Browser information

• Website interactions

• Referral sources

This information helps us improve our website, products, and customer experience.

Email Communications

We may send emails related to:

• Order confirmations

• Shipping updates

• Customer service communications

• Product or service announcements

• Promotional offers and newsletters (where permitted)

You may unsubscribe from promotional emails at any time using the unsubscribe link included in such communications.

Sharing of Information

We do not sell, rent, or trade your personal information.

We may share information with trusted third parties only when necessary to:

• Process payments

• Deliver orders

• Provide website functionality

• Perform analytics

• Comply with legal obligations

• Prevent fraud or security threats

These third parties are only permitted to use information as necessary to provide their services.

Data Security

We implement reasonable technical and organizational measures to protect your information against unauthorized access, disclosure, alteration, or destruction.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as necessary to:

• Fulfill orders

• Provide customer support

• Meet legal, accounting, and tax obligations

• Resolve disputes

• Enforce our agreements

International Customers

If you access Patchcrafts.com from outside Sri Lanka, your information may be processed and stored in countries where our service providers operate.

By using our website, you consent to such processing and transfer of information.

Your Rights

Depending on your location and applicable laws, you may have the right to:

• Access your personal information

• Correct inaccurate information

• Request deletion of your information

• Restrict certain processing activities

• Object to certain uses of your information

• Request a copy of your personal data

To exercise these rights, please contact us using the details below.

Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or policies of external websites.

We encourage users to review the privacy policies of any third-party websites they visit.

Children’s Privacy

Patchcrafts.com is not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13 years of age.

If we become aware that such information has been collected, we will take appropriate steps to remove it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated revision date.

Continued use of the website after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Email: sales@patchcrafts.com

Patchcrafts.com

E.M.B. Lanka (PVT) Ltd
133/10, School Lane
Halpita, Polgasowita
Sri Lanka 10230